Your partner of choice for 3CX Communications System
Proxima Networks is an authorized 3CX Partner in the UAE offering services in Dubai, Sharjah, Abu Dhabi and across the UAE. As an authorized 3CX Partner and reseller in the UAE, we are specialized in offering 3CX products, solutions, and support services for enterprises in all the business sectors. 3CX is an open-standards, software IP phone system that provides a comprehensive Unified Communications solution and works with popular IP Phones and SIP trunks whether on-premise or in the cloud. With 3CX you can choose to deploy on-premise on Windows or Linux, in your private cloud account or opt for 3CX to host your PBX. With 3CX you are guaranteed a hassle-free PBX that requires minimum management.
We are proud to partner with 3CX in providing our clients with a cost-effective, modern, feature-rich communication system. With 3CX solutions, the ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding, and maintaining PBX.
The 3CX Communication systems has three editions
1. Standard Edition
- It has unlimited extensions.
- It is equipped with a Click to Call feature
- Auto Attendant / Digital Receptionist feature
- Supports iOS and Android Apps
2. PRO Edition
- It is equipped with Microsoft 365 Integration, CRM integration, Web Conferencing, Call Center, and Contact center features.
3. Enterprise Edition
- It is equipped additionally with the Call Recording Control, Inbuilt Failover, Standby License, Custom IP Phone logo features.
Our certified experts will guide you about the best and latest 3CX Communications system features that suit your business needs. Our highly skilled engineers provide a range of consulting, sales, and support of 3CX voice management systems. They can help with the consulting, design, implementation, and support of deployments across on-premises or hosted 3CX solutions.
Explore 3CX Communications System features
Want some help in finding the 3CX communications system features that fit your needs? You are in the right place. Explore the list of 3CX communications system features.
Reinvented for the remote workforce: 3CX Telephone Systems are all in one system with advanced telephony features, Video Conferencing Capabilities and Call Center Module. It is an open-platform office phone system that runs on-premise on Windows or Linux, with the option to migrate to the cloud with a simple backup and restore. You can build your own 3CX solution with your choice of IP phones and SIP trunks. 3CX offers a complete omnichannel business phone system whilst eliminating the cost and management hassles of the traditional phone system. 3CX helps to provide a true remote working experience to any employee with an internet connection and see productivity increase with advanced call center features, video conferencing and more.
- Built for remote working.
- Cloud or on-premise.
- Easy to install and manage.
- Secure, reliable, flexible.
Integrated Video Conferencing
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with a single click
- Dial-in to meetings by phone
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
- Pre-upload PDFs before meetings
- Easy to use polling tool for feedback
3CX Live Chat
- Allow customers to chat, call or meet with you directly from your website
- Completely free for you and your customers – no additional subscriptions or charges
- Incoming messages are easily managed from agents’ web clients
- Easily transfer chats to other team members
- Easy to configure in a few simple steps!
Facebook Messenger Integration
- Integrate your Facebook business page so all incoming messages are directed to the web client
- Allow multiple agents to answer customer queries without giving access to Facebook
- Message forwarding is assigned to specific extensions or queues
- Simple 3-step configuration completes integration in minutes!
Send & Receive Business SMS
- Send & receive text messages directly from the web client and smartphone apps
- Route incoming SMS to specific queues of multiple agents so no message goes unanswered
- Agents can keep their personal mobile number private
- Messages are delivered to the same chat interface as live chat and Facebook
Next Generation Call Center features: With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
- Call Center Reporting – user activity, team queue, SLA and more
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Barge in, listen-in and whisper to agents’ calls
- CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Live Chat with your website visitors and offer real-time support