What is a Call Center Solution?

A call center solution helps companies to manage customer interactions efficiently. Call center solutions are products and services that resolve the specific requirement for customer relationship management (CRM). A call center can be either internal, having a dedicated infrastructure inside a company (phones, workstations etc.) for call processing. It can also be external, with calls managed by an organization outside the company.

Types of Call Center Solutions

  • Inbound Call Center: As the name indicates, inbound call center solutions can help organizations with incoming calls, such as with customer service and technical support.
  • Outbound Call Center: This type of call center solutions are mainly used by telemarketers to help companies with market research, lead generation and customer outreach.
  • Blended Call Center: This type of call center solutions provides both inbound and outbound services.
  • Web Enabled Call Center: This type of call center solutions allow customers to call in from their computers.
  • Virtual Call Center: A virtual call center solution can work for companies that have no central location or numerous locations. Call center agents can work from home.
  • Offshore Call Center: This type of call center solutions are outsourced to companies that are offshore i.e. outside of the business’ home country.
  • Contact Center: A Contact Center Solution is a type of call center solutions that have advanced features with the ability to communicate in a wider variety than voice.

Call Center Providers

Cisco Call Center

Cisco Call Center

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