Why Managed IT Services?
In today’s business world, every organization use information technologies to perform business activities and to improve its operations. These ongoing IT tasks need to be managed on a regular and proactive basis.
Managed IT services allow businesses to delegate their IT operations to managed service providers (MSPs), that specializes in handling these tasks either entirely or sections of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA).
Managed IT services help organizations in managing their IT system requirements on a regular basis to improve users’ IT operations. Managed Service Providers (MSP) provide IT expertise and support to an organizations infrastructure and user systems, often remotely.
We offer a wide range of Managed IT Services that can complement our Managed Co-location, Managed Hosting and Managed Private Cloud portfolio.
What is Proxima Manage?
Your infrastructure represents the foundation on which your entire IT environment is built upon and is a key component of your business.
Most companies devote 80% of their Information Technology resources to simply maintaining the status quo: troubleshooting, reacting to issues, patching, provisioning, etc. That leaves little time to devote to strategic activities and address new opportunities that could deliver real value to the business.
Proxima Manage is a IT Managed Service offering from Proxima Networks. Proxima Manage is sold for a fix monthly cost and is priced based on your unique environment meaning you only pay for what you need. We are an accomplished Managed Service Provider (MSP) company in Dubai, UAE, delivering Managed IT Services and Support remotely or onsite for clients’ data center, campus, branch or workspace infrastructure and helpdesks. We partner with best of the breed, who are leaders in the Gartner magic quadrant to offer effective IT Managed Services and Support. We have expertise in working closely with a wide range of clients from different industry verticals in Dubai and across UAE. We look after your Day to Day IT mundane infrastructure management so you can focus on looking after your business.
What’s included in Proxima Manage?
The IT Managed Services from Proxima Networks include:
The most fundamental and important aspect of managed IT services is Remote Monitoring and Management (RMM). From our in-house Network Operations Center (NOC), our experts can monitor and support your IT environment. Remote Monitoring & Management (RMM) Tools on your Network provide Constant real time information and alerting on all your IT resources. Our monitoring solution is delivered via a SaaS-based management portal, and will dramatically increase your operational efficiency – allowing us to easily monitor, troubleshoot, and maintain all your IT infrastructure in real time.
Proxima NOC technicians proactively maintain client systems and actively resolve system issues. Your staff are continuously updated and you maintain the client relationship.
Our NOC continuously capture, document and codify our experience in the form of business rules and a knowledge base, so that our NOC technicians and partners can have quick access to the recommended steps for problem resolution.
Benefits of IT Managed services
Well led IT managed service result in:
Reduced costs for your IT needs through predictable & scalable spending.
System centralization allows constant visibility.
Minimized downtime and significant productivity increases.
High-level support on up-to-date tech.
Proxima Manage MSP Services
The final key component for Proxima Manage is our field engineers that are DEDICATED for managed Service customers. They are ready and waiting to work side by side our NOC engineers for events that can’t be solved remotely. In addition they also have a list of Proactive tasks they are scheduled to undertake for all our Proxima Manage customers.
In addition to all the above, the service includes a comprehensive monthly IT infrastructure health check for complete peace of mind.
Proxima Manage is sold for a fix monthly cost and is priced based on your unique environment meaning you only pay for what you need.
Looking for IT Managed Services in Dubai or anywhere in the UAE? Contact us now for more details on our Managed IT Services.