We offer a wide range of Managed IT Services that can complement our Managed Co-location, Managed Hosting and Managed Private Cloud portfolio.
What is Proxima Networks Assured?
Your infrastructure represents the foundation on which your entire IT environment is built upon and is a key component of your business.
Most companies devote 80% of their IT resources to simply maintaining the status quo: troubleshooting, reacting to issues, patching, provisioning, etc. That leaves little time to devote to strategic activities and address new opportunities that could deliver real value to the business. Proxima Networks Assured is a Managed Service offering. We look after your Day to Day IT mundane infrastructure management so you can focus on looking after your business.
What’s included in Proxima Assured?
RMM + Service Desk+ NOC + Field Engineers = Proxima Assured
Remote Monitoring & Management (RMM) Tools on your Network provide Constant real time information and alerting on all your IT resources. Our monitoring solution is delivered via a SaaS-based management portal, and will dramatically increase your operational efficiency – allowing us to easily monitor, troubleshoot, and maintain all your IT infrastructure in real time.
Proxima Assured NOC
Our NOC , staffed by the very best engineers in the Middle East provides pro-active and reactive support to our Assured customers.
Proxima NOC technicians proactively maintain client systems and actively resolve system issues. Your staff are continuously updated and you maintain the client relationship.
Our NOC continuously capture, document and codify our experience in the form of business rules and a knowledge base, so that our NOC technicians and partners can have quick access to the recommended steps for problem resolution.
Proxima Assured Field Engineers
The final key component for Proxima Assured is our field engineers that are DEDICATED for managed Service customers. They are ready and waiting to work side by side our NOC engineers for events that cant be solved remotely. In addition they also have a list of Proactive tasks they are scheduled to undertake for all our Assured customers.
In addition to all the above, the service included a comprehensive monthly IT infrastructure health check for complete peace of mind.
Assured is sold for a fix monthly cost and is priced based on your unique environment meaning you only pay for what you need.