Integrated Network Solutions & Managed IT Services

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IT Managed Services (Remote Monitoring & Management (RMM)

Improve business productivity, enhance end-user productivity, and reduce their IT infrastructure cost with Managed IT Services.

Our Managed IT Services offer:

✓ Reduced TCO, increased business value, improved ROI

✓ Predictable costs and scalable spending (OPEX)

✓ Better Alignment

✓ 24/7/365 days proactive monitoring, maintenance & support

✓ Cut downtime costs

✓ Infrastructure Upgrade

Let us manage your Day to Day IT mundane infrastructure management so you can focus on looking after your business. We will be your extended IT.

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Need for Managed IT Services

In today’s business world, every organization use information technologies to perform business activities and to improve its operations. These ongoing IT tasks need to be managed on a regular and proactive basis.

Managed IT services allow businesses to delegate their IT operations to managed service providers (MSPs), that specializes in handling these tasks either entirely or sections of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA).

Managed services help organizations in managing their IT system requirements on a regular basis to improve users’ IT operations. MSPs provide IT expertise and support to an organizations infrastructure and user systems, often remotely.

We are an accomplished Managed Service Provider (MSP) company in Dubai, UAE, delivering Managed IT Services and Support remotely or onsite for clients’ data center, campus, branch or workspace infrastructure and helpdesks. We partner with best of the breed, who are leaders in the Gartner magic quadrant to offer effective IT Managed Services and Support. We have expertise in working closely with a wide range of clients from different industry verticals in Dubai and across UAE. We look after your Day to Day IT mundane infrastructure management so you can focus on looking after your business.

What is Proxima Manage?

Proxima Manage is a Managed IT Service offering from Proxima Networks that includes Managed IT Infrastructure and Remote Desktop Management services. The key component for Proxima Manage is our field engineers that are dedicated for managed service customers. They are ready and waiting to work side by side our NOC engineers for events that cannot be solved remotely. In addition, they also have a list of Proactive tasks they are scheduled to undertake for all our Proxima Manage customers. In addition to all the above, the service included a comprehensive monthly IT infrastructure health check for complete peace of mind.

Proxima Manage is sold for a fix monthly cost and is priced based on your unique environment meaning you only pay for what you need.

What’s included in Proxima Manage?

The IT Managed Services from Proxima Networks include:

Managed IT Infrastructure Services

AN INTELLIGENT AND ECONOMICAL AUGMENTATION OF YOUR IT TEAM

Outfitted with sophisticated tools, adequate skills and a robust delivery framework, all meant to offer secure IT solutions; just what your business needs. Failures of IT infrastructure can and have proven calamitous for businesses. Consistent and constant management of these platforms by an operations entity round-the-clock, supplemented by seasoned professionals is the key to their regular functioning.

Remote Desktop Management Services

A COMPLETE APPROACH TO MANAGING & SECURING YOUR IT REMOTELY

Desktop Management services allow users to outsource the responsibility of monitoring and maintenance of desktop computers and to concentrate on more business-specific functions. Proxima Network provides remote Desktop management solutions that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. We offer managed desktop services, that offers cost savings, reliable support, uptime, and minimal productivity loss.

Managed
Network Operations Center

A SERVICE DESIGNED TO COVER THE OPERATIONAL NEEDS OF YOUR IT

Managed Network Operations Center (NOC) provides remote monitoring and management of your network 24 hours a day, 7 days a week and 365 days a year. Round the clock monitoring of all network events ensure your data and applications are protected and performing well. Proactive monitoring of potential problems and fixing them before they can affect you or your customers. Today’s network environments are becoming increasingly complex. That is why we employ state of the art software-based analytics, diagnostics, and remediation tools to monitor and manage your network via our NOC. We follow ITIL-based processes to deliver highly efficient services.

What can we manage?

Networks
Database
Application
Storage Systems
Compute Systems

Cloud & SaaS Environment
Virtualization Platforms
Server OS
Patch Management
Endpoint Security

Remote Control
OS Imaging & Deployment
Modern Management
Mobile Device Management
IT Asset Management
Configurations

Frequently Asked Questions

How are Managed IT Services vs IT AMC different?

When comparing managed IT services vs. break/fix IT AMC, the main difference is Managed IT Service is “proactive” whereas Break/fix IT AMC is “reactive”. Break/fix IT companies provide traditional IT services: you break your technology, they come and fix it for you. Managed IT services proactively prevent ~99% of breakage and cyberattacks by proactively monitoring & keeping your systems up to date and secure around the clock.

Who requires Managed IT Services, SMBs or Large Enterprises?

Managed Services applies to all businesses looking for IT support. From startups to multinational companies, the Managed IT Services have become the need of the hour for almost every enterprise.

Managed Services vs IT Consulting?

Trying to decide between managed services vs. consulting? Professionals in both focus areas will help you determine the best business technology to support your company’s future, and both will implement that technology for you. Here’s how they differ: Though a consultant typically walks away at the end of an implementation or other engagement, a managed services provider (MSP) will support your company’s IT for years to come, developing a long-term relationship that keeps your technology working well, worry-free.

How much does it cost?

It can vary from company to company, but typically services are priced by the hour, by the service, by the number of users serviced, by the number of devices serviced, or some combination of all of the above. Most companies will put together an annual service contract with you that bills you on a monthly basis.

Proxima Manage is sold for a fix monthly cost and is priced based on your unique environment meaning you only pay for what you need.

What are the benefits of Managed IT Services?

The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.

What are the advantages Of Outsourcing?

There are several advantages of outsourcing, particularly:

It is more cost-effective than the in-house model.
The provider possesses a high level of expertise.
It is easy to change network options.

Maintaining a system in-house can involve the following costs—hardware and software purchase, system maintenance, and staffing experts. Outsourcing allows a business to substitute these costs with an affordable monthly fee.