In today’s business world, every organization use information technologies to perform business activities and to improve its operations. These ongoing IT tasks need to be managed on a regular and proactive basis. IT resources, be it network, business applications and all allied services and solutions need quality and efficient IT support to be in perfect service to the core business. Not every business possesses the IT resources to efficiently manage those tasks in-house. That is where partnering with an expert third-party organization known as managed service providers (MSPs) can help.

What is a Managed IT Service?

Managed IT services allow businesses to delegate their IT operations to managed service providers (MSPs), that specializes in handling these tasks either entirely or sections of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA).

Managed services help organizations in managing their IT system requirements on a regular basis to improve users’ IT operations. MSPs provide IT expertise and support to an organizations infrastructure and user systems, often remotely.

What is a Managed IT Service

By choosing Managed IT services, companies can focus on their core business competencies, while Managed Service Providers (MSPs) take care of their IT infrastructure and functions related to network, security, data center, IT infrastructure, communication and collaboration, business operations, and mobility. IT Managed services enable organizations to improve their business productivity, enhance end-user productivity, and reduce their IT infrastructure cost.

MSPs handle it all, from network infrastructure, systems analysis, disaster recovery implementation and monitoring to security analysis, and development. Managed service providers can work across numerous industry verticals from healthcare, government, education, professional services, retail, manufacturing and distribution, media, real estate and more to streamline service, focusing on customer experiences, application performance, and network capabilities.

Global IT Managed Services Market

Growth in the demand for managed services

  • According to MarketsandMarkets estimates the global managed services market is expected to grow from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period. Factors that drive the market growth of the managed services market are lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services.

  • Factors such as high cloud adoption and increase in the automation in IT environments and continuously growth in the demand for managed services among Small and Medium-sized Enterprises (SMEs) are expected to create ample opportunities for managed services vendors.

  • Moreover, the recent rapid transition to remote and work-from-home deployments, in addition to the added cybersecurity risks and network requirements often with fewer staff and resources, mean IT departments are relying more on managed services to reduce risk and costs.

    Source: MarketsandMarkets

The managed IT services model

MSPs use a comprehensive range of IT expertise to resolve issues competently. Unlike the traditional IT support also known as break/fix IT support providers, MSPs use the latest technologies and software to proactively monitor endpoints, keeping systems up-to-date and are hence able to quickly respond to issues and block potential system failures before they occur. Managed IT services are also available 24/7/365, allowing end users to take nights and weekends off while the MSPs handle intense lifting on tasks and processes done after hours.


Managed IT Service is usually offered with a fixed fee model that keeps the cost static over a specified period. MSPs keeps your network up and running well for a predictable fee that offers budget clarity and cost management when compared to break/fix work that is difficult for clients to budget ahead of time.

Benefits of managed IT services

  • Better alignment:  As Managed services providers (MSPs) aim to prevent problems from occurring, they spend less active time cleaning up messes, the same goal the client has!

  • Predictable costs and scalable spending (OPEX): Set fees give clients budget clarity.

  • Better stability: Offers better stability by 24/7 monitoring and proactive maintenance.
    Because MSPs provide 24/7 monitoring and proactive maintenance they are able to quickly respond to issues and block potential system failures before damage is done.

  • Infrastructure upgrade: Rather than simply applying band-aids, MSPs provide clients with more robust and secure IT environments by managing network performance, security, backup, email, helpdesk, and more.

  • Affordable than in-house IT: With an MSP, clients get several of the same dedicated capabilities at a lesser cost of a full-time team.

Managed services offer companies with a convenient way to solve their IT operational challenges. While partnering with an MSP, there are some qualities to look for in a managed services provider. MSP should be a partner that helps drive cost savings and revenue in your organization.

No matter what the problems consist of, there is a managed services solution from Proxima Networks that can help. We offer a full suite of managed IT services to companies in Dubai and across the UAE. Proxima Networks deliver Managed IT Services and Support remotely or onsite for clients’ data center, campus, branch or workspace infrastructure and helpdesks. We are not just a provider; we are an extension of your IT team. Whether you partner with us to work as an extension of your IT department or handle your full IT services if no internal resources exist, we have the solution that provides the support you need.

To learn more about our managed services offering “Proxima Manage” and to discuss how your business can leverage managed IT services, Contact Us today!


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