IP Telephony Solutions

IP Telephony with its multi-party calling capabilities offers various advantages and additional features over the traditional phone systems. Enterprises both large, small and midsize business (SMB) often need a separate conference call provider that facilitates many people to join the same call. Business VoIP providers include robust conference calling features built right into their service. VoIP installation is simple — just a router, modem, and a phone. It’s easy enough to do yourself.

Our IP Telephony Solutions includes advanced features like:

• Video Conferencing
• Conference Calling
• Call Queues
• Business Text Messaging
• Call Analytics
• Integrations
• Advanced Call Routing
• Auto Attendant
• Instant Messaging
• Reporting Analytics and Management

Do you intend to cut telephone expenses and bring all your locations under one telephone system? Then IP Telephony is the ideal solution.

• Cost-effective: VoIP, for all its amazing features, is best known for cost-effectiveness. The low costs are due to the fact that VoIP utilizes an existing internet connection, so you are just charged for internet usage.
• Improved Call Quality: In VoIP telephone handsets, as the voice of a caller is converted into voice packets and transmitted over the internet through servers to the called party, it greatly improves the call quality. This offers users the benefits of clarity and smooth communication.
• Application Integration: As IP phones work over the internet, numerous applications can be integrated with them. Users can link numerous productivity tools such as directory, presence sharing, softphones, instant messaging (IM), etc. with their IP desk phones. This gives an added advantage of mobility to the users.
• Upgradable: While using an IP platform, future technology upgrades can be easily updated to the existing system. Hence, upgrading the existing telephony system almost becomes free of charge and simple to use.
• Wireless: As IP phones work on the internet protocol, they do not require additional cabling as-is for Analog phones. Being wireless, IP phones also gives an added advantage of mobility to its users.
• Remote Work Friendly: With VoIP, employees are empowered to work anywhere. Rather than building a new satellite office, and having to pay for rent and utilities, you can have them log in from any computer, or use any IP phone, and have them telecommute. Similarly, important business calls can be made from anywhere in the world.
• Scalability: VoIP phone lines are virtual, meaning that a tedious process isn’t necessary. For instance, if your business is planning to expand and open a new branch, it’ll be easy to give those new employees phone lines. As VoIP telephone systems operate on existing networks, it is far less expensive for employees to collaborate with each other and customers.
• Improves the Customer Experience: VoIP platforms offer several solutions specifically targeted toward improving the customer experience. IP Telephony providers automatically offer a number of features that ensure your customers’ calling experience is as pleasant as possible. This includes call queuing feature to keep calls organized and call takeover, which allows for a more seasoned agent to take over a call if necessary.