Unified Communications solutions help to improve on collaboration, enhance the user experience, increase productivity and mobility.
Unified Communications (UC) refers to the way various forms of communication tools in the digital workforce interact and collaborate seamlessly. By unifying phone calls, video conferencing & web conferencing, Instant Messaging (IM), and email among others, users can share and access data and collaborate in real-time. Whether a large organization or small business, identifying and choosing the right Unified Communications solutions can take business processes to the next level.
Why do you need Unified communication solutions?
Unified Communications is a general term to describe the integration or unification of all the applications (i.e. the communication tools or channels) to allow the user to have all this information easily accessible, irrespective of when or where it is accessed (home, work, commute..), or on what device (laptop, tablet, smartphone…). For example, incoming calls can route to wherever the recipient is, whether at the office, out and about on a mobile phone or working with a web phone from home.
Unified Communications and collaboration is a collection of solutions which integrates diverse communication tools, such as IP Telephony, Voice, Instant Messaging (IM), Desktop Sharing, Presence, and Web Conferencing, Audio and Video Conferencing, to interact together in a virtually unified way.
A UC solution effectively blurs the separation lines between the communication channels. For instance, if users receive voicemail messages they can choose to access it either through email or any phone. The sender’s status can be viewed through presence information, and if online a response can be sent instantly through text message or video call.
The purpose of UC Solutions is to unify and streamline business communications, to improve employee efficiency and enhance the customer experience.