Unified Communications solutions help to improve on collaboration, enhance the user experience, increase productivity and mobility.
Unified Communications (UC) refers to the way various forms of communication tools in the digital workforce interact and collaborate seamlessly. By unifying phone calls, video conferencing & web conferencing, Instant Messaging (IM), and email among others, users can share and access data and collaborate in real-time. Whether a large organization or small business, identifying and choosing the right Unified Communications solutions can take business processes to the next level.
Why do you need Unified communication solutions?
Unified Communications is a general term to describe the integration or unification of all the applications (i.e. the communication tools or channels) to allow the user to have all this information easily accessible, irrespective of when or where it is accessed (home, work, commute..), or on what device (laptop, tablet, smartphone…). For example, incoming calls can route to wherever the recipient is, whether at the office, out and about on a mobile phone or working with a web phone from home.
Unified Communications and collaboration is a collection of solutions which integrates diverse communication tools, such as IP Telephony, Voice, Instant Messaging (IM), Desktop Sharing, Presence, and Web Conferencing, Audio and Video Conferencing, to interact together in a virtually unified way.
A UC solution effectively blurs the separation lines between the communication channels. For instance, if users receive voicemail messages they can choose to access it either through email or any phone. The sender’s status can be viewed through presence information, and if online a response can be sent instantly through text message or video call.
The purpose of UC Solutions is to unify and streamline business communications, to improve employee efficiency and enhance the customer experience.
Types of Unified Communications Solutions
Cisco Unified Communication Manager Suite (CUCM, Unity Connection and IM & Presence): Cisco Unified Communications Manager (CUCM) is also known as Cisco Unified CallManager (CUCM) and Cisco CallManager (CCM). Cisco Unified Communications Manager Suite provides reliable, secure, scalable, and manageable call control and session management. The solution features IP telephony, high-definition video, unified messaging, Voicemail, Instant Message and Presence. Also, extensive features to support mobile and remote workers via Mobility.
Collaboration Endpoints (Video, IP Phones, Web, Mobile & Desktop clients): Collaboration Endpoints like Cisco IP Phones, Video Devices (Collaboration Room Systems) and Cisco WebEx & Jabber clients for Desktop & Mobile.
Contact Center Solution: Cisco platforms provide contact/call center representatives with the tools they need to deliver a top-quality customer experience. From intelligent call routing and omnichannel support, to accurate reports and call recording the Cisco contact/call center solutions helps to improve customer service, empower agents, and deliver personalized customer experiences
Conferencing and Messaging (Video & Web Conferencing): Cisco Meeting Server is an on-premises video, audio, and web conferencing solution that meets the collaboration needs of the modern workplace.
Virtual Collaboration Solution (WebEx, Spark virtual room): WebEx video conferencing and collaboration capabilities include remote working from home, calling, meeting, and team collaboration. End-to-end data encryption and protection. Organizations can work seamlessly to create better employee and customer experience with the WebEx platform as teams can meet, create, and share.
Benefits of Unified Communication solutions
- Increases agent efficiency and productivity
- Improves collaboration between employees and departments
- Enables a mobile and remote workforce
- Enhances user experience and customer service
- Reduces costs – Less administration and maintenance
Our Unified Communications Solutions offerings
Unified Communications solutions in line with your business requirements
Looking for Unified Communications in Dubai or anywhere in the UAE? Proxima Networks specializes in UC solutions and is one of the leading unified communications providers in Dubai, UAE. We offer a complete range of on-premises, cloud and hybrid unified communications solutions from industry-leading manufacturers such as Cisco. With our knowledge and expertise, we understand the latest technology solutions that are available and can match them perfectly with your operational requirements. Our experience and use of best practice de-risks digital transformation and ensures successful solution deployment & implementation.
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